This policy explains how you can cancel a project with Orya Systems and what is refunded at each stage. It forms part of our Terms of Service. Our services are digital, custom-made and delivered remotely. No physical goods are sold or shipped.
Key points
- Cancel before work starts and your deposit is refunded in full, minus any third-party costs already paid for you.
- Cancel after work starts and you pay only for the work completed. Any amount you paid beyond that is refunded.
- Work that has been delivered and accepted, or launched, is not refundable.
- Approved refunds are issued within 10 business days to the original payment method.
This summary is for convenience. The full text below applies.
01How to cancel
To cancel a project or a recurring service, send a written request to contact@oryasystems.com with your name, the project name and your invoice number. The cancellation takes effect on the date we receive your email. We confirm it in writing within 2 business days.
02Refunds by project stage
| When you cancel | What happens |
|---|---|
| Before work begins (no discovery session or design work started) | Full refund of the deposit, minus any third-party costs already paid on your behalf (see section 4). |
| After work begins, before final delivery | You pay for the work completed up to the cancellation date, based on the milestones and rates in your proposal. Any amount you paid above that is refunded. If the work completed exceeds the amount already paid, the difference is invoiced. You receive the work completed and paid for. |
| After delivery and acceptance, or after launch | No refund. The service has been fully performed. Any defect in our work is fixed free of charge during the support period. |
03Recurring services
Maintenance plans, SEO campaigns and retainers can be cancelled at any time. Cancellation takes effect at the end of the current billing period, and no further invoices are issued after that. The current period, which has already started, is not refunded unless no work has been performed in it.
04Third-party costs
Costs that we pay to third parties on your behalf with your approval are non-refundable once paid. These include premium themes, plugins, apps, fonts, stock images, domain names and hosting. Where possible, the licences or accounts concerned are transferred to you.
05If we cancel
If Orya Systems cancels a project for reasons not caused by you, or is unable to deliver the agreed service, you receive a full refund of all amounts paid for work not delivered.
If we end a project because of a serious breach of the Terms of Service by you, such as non-payment, unlawful content or abusive behaviour, the rules in section 2 for “after work begins” apply.
06Projects on hold
If a project is paused at your request, or because content, access or feedback has not been provided, and remains on hold for more than 30 days without an agreed restart date, we may treat it as cancelled after giving you written notice. The rules in section 2 then apply.
07How refunds are paid
- We review refund requests and reply within 5 business days.
- Approved refunds are issued within 10 business days of approval.
- Refunds are made to the original payment method or bank account, in the currency in which you paid.
- Bank, transfer and currency conversion fees charged by third parties are not refunded, as they are not received by us.
- The time for the funds to reach you depends on your bank or payment provider.
08Disputes
If you are not satisfied with our work, please contact us first at contact@oryasystems.com. We will do our best to find a solution, for example by making corrections. Please contact us before opening a dispute or chargeback with your bank or payment provider, so that we can resolve the matter quickly.
09Your statutory rights
This policy does not affect any rights you have as a consumer under the mandatory laws of the country where you live. Where those laws give you a right to withdraw from a contract for services, starting work at your express request before the end of the withdrawal period may mean that you pay for the services provided up to the date you withdraw.
10Contact
Orya Systems
30 N Gould St, Ste 100, Sheridan, WY 82801, United States
Email: contact@oryasystems.com
Phone: +1 307-217-4045